- Please make sure your wifi work at 2.4G mode, if your wifi support 2.4G & 5G double band, please disable 5G wifi at first, the alarm system will only identify 2.4G wifi. After alarm system connect to wifi router already, then you can enable 5G wifi for your router. Alarm system will keep connect to 2.4G wifi all the time.
- Please make sure your wifi router will not block the device MAC address.
- Please make sure wifi signal strong. Advice put the alarm system and your phone less than 2 meter distance from the wifi router during connect the device to wifi router.
FAQ:
Q: Which mode to choose when connect wifi?
A: 2 modes to choose: Smartlink Configure / SoftAP Configure.you can watch the video below: how to add soujamao alarm system to app.
Q: I can not make sure my wifi router have problem or not. How to do?
A: You can prepare another mobile phone as a WiFi hotspot (Just like a wifi router)
How to lock the keypad: